Welcome to your Recruitment Support Portal
We’re excited that you’ve decided to apply for a job as a Security Officer at Heathrow. You’re now on your way to taking the first steps in a rewarding career at one of the world’s busiest airports.
The process of becoming a Security Officer can be overwhelming at first and that’s why we’ve created the Recruitment Support Portal which is your guide to everything you need to know about the application and the referencing and vetting process.
We’ll update this Portal at each step of your journey, to make sure you have the right information at the right time. This way there will be no surprises.
We highly recommend that you read about each step in your journey carefully and if you still have questions, please feel free to contact the relevant team and we’ll be happy to help you where we can.
Your journey to become a Security Officer
Click on the items below for important information on each step of your journey.
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The IOA is designed to give you a better understanding of the Security Officer role, and will assess your suitability against some of these key skills.
Time Frame
40 mins
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A recorded audio interview or phone call where we will find out more about you and why you want to become a Security Officer.
Time Frame
Up to 25 mins
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You will need to complete an online Referencing & Vetting Form outlining your 5-year history and contact the HMRC to request a 5-year employment history letter.
Time Frame
Up to one hour
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Our virtual Assessment centre consists of a one to one competency based interview.
Time Frame
45 minutes
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A face-to-face meeting with a member of our ID Centre team (IDC) to review your submitted Referencing & Vetting Form.
Time Frame
Up to 30 minutes
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A Medical check taking place in person on the same day as your Security Interview.
Time Frame
Up to 30 minutes
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You will receive an overview of the end to end referencing process including what is required from you.
Time Frame
A formal offer call lasting up to 45 minutes
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During this time we will carry out all of the necessary pre-employment vetting checks.
Time Frame
On average this takes between 14 – 15 weeks
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A big welcome, followed by both classroom and on the job training.
Time Frame
Six week full time training period
Heathrow and Culture
Heathrow remains one of the most diverse places on the planet. It’s a city, within a city – interesting and ever changing.
As critical national infrastructure, we’re playing our part in getting the economy moving again by helping to facilitate trade and travel.
The airport is a great place to work. Life at Heathrow is fast-paced and exciting – it offers fun, teamwork and fantastic opportunities.
We value our colleagues and put their wellbeing at the heart of our culture. We champion diversity and inclusion. We also help and encourage our colleagues to give something back to good causes.
And we live by our values. For us, that means: working together, keeping everyone safe, doing the right thing, treating others with respect, giving excellent service and improving every day.
To learn more about our commitment to making Heathrow as diverse as the communities we serve, check out our video.
The Role
As a Security Officer at Heathrow you’ll be on the frontlines of passenger service and safety.
You’ll join us in helping to fulfil our vision to give passengers the best airport service in the world.
You’ll do this using the ‘Heathrow Security Triangle’ of Protect, Serve, and Grow. You’ll protect and serve not just our passengers but also your fellow colleagues who will equally serve your wellbeing.
You’ll also grow in your role and will have the opportunity to enhance your career beyond the Security Officer role within Heathrow through our learning and development programmes.
There’s also a great benefits package you can look forward to which includes a pension scheme, a range of sustainable travel incentives and company subsidised healthcare as well as access to our Heathrow Rewards programme and much, much more.
For more details on our benefits, click the button below.
For more details on the role, including the measures we’re taking to help keep you safe in your role, click the button below.
Who do I contact about my application?
The Recruitment Team is led by PeopleScout who is our recruitment partner for Security Officer roles. Based in Bristol, the Recruitment Team is your primary contact until you receive your formal offer.
HeathrowRecruitment@peoplescout.co.uk
0208 103 1959 – 9:30 – 17:30 Monday to Friday
We’ll deal with:
- Your Interactive Online Assessment
- Your Audio/Telephone Interview
- Ensuring completion of your Referencing & Vetting Form
- Your virtual Assessment Centre
- Booking your Security Interview & Medical appointment
- We’ll check in with you during your referencing and vetting period
When we call you it will typically show as a ‘withheld’ number
The Business Support Centre is part of our People Team which supports with Heathrow’s core HR functions. Based in Glasgow, the Business Support Team is your primary contact during the referencing and vetting process.
0141 585 6583 – 8:30 – 17:30 Monday to Friday
We’ll deal with:
- Your Formal Offer and Contract
- Your Right to Work in the UK and ID requirements
- Requesting your References
- Your Criminal Records Check (CRC)
- Your Counter Terrorist Check (CTC)
- Any overseas referencing requirements
- Your General Security Awareness Training (GSAT)
- Your Airside Pass & Verification process
- Your Joining Instructions
When we call you it will typically show as 0844 800 8797
